Privacy policy
Privacy Policy
Last updated: September 29, 2025
This Privacy Policy describes how GetLuxCare (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or use our website, purchase from GetLuxCare, or otherwise communicate with us (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, or for operational, legal, or regulatory reasons.
When changes are made, we will post the revised Privacy Policy on the Site and update the “Last updated” date. We may also take any additional steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources as described below.
The information we collect and how we use it depends on how you interact with GetLuxCare.
In addition to the specific purposes described below, we may use information we collect to communicate with you, provide and improve our Services, comply with applicable legal obligations, enforce our Terms of Service, prevent fraud or misuse, and protect the rights and security of GetLuxCare, our customers, and others.
What Personal Information We Collect
The personal information we collect depends on how you interact with our Site and Services.
When we use the term “personal information”, we mean information that identifies, relates to, describes, or can reasonably be associated with you.
Information We Collect Directly From You
Information you provide directly to us may include:
- Basic contact information such as your name, email address, telephone number, and mailing address.
- Order information such as your name, billing address, shipping address, payment confirmation, email address, and telephone number.
- Account information such as your username, password, or other account credentials where applicable.
- Shopping information such as products you view, add to your cart, purchase, or save.
- Customer support information, including information you choose to provide when communicating with our support team.
- Any other information you voluntarily provide through our Site or Services.
Some features of the Services may require you to provide certain information. You may choose not to provide this information, but doing so may prevent you from using certain features or completing certain transactions.
Information We Collect Through Cookies
We automatically collect certain information regarding your interaction with the Services, referred to as “Usage Data”.
We may collect this information through cookies, pixels, tags, and similar technologies.
Usage Data may include:
- Device information
- Browser information
- Network connection information
- IP address
- Pages or products viewed
- Interactions with our Site
- Referral information
- Shopping and browsing activity
We use this information to operate our Site, improve our Services, understand customer behavior, prevent fraud, and improve the customer experience.
Information We Obtain From Third Parties
We may receive information about you from third-party vendors and service providers that help us operate our business.
These may include:
- Shopify, which provides the ecommerce platform used to operate our store.
- Payment processors that process payment information required to complete your purchase.
- Fulfillment and shipping partners that assist in delivering your orders.
- Analytics providers that help us understand how customers interact with our Site.
- Advertising and marketing platforms that help us measure and improve advertising performance.
- Customer support and technology service providers.
When you interact with our Site, emails, advertisements, or Services, we or third parties we work with may automatically collect certain information through technologies such as cookies, pixels, web beacons, software development kits, or similar technologies.
Information obtained from third parties will be handled in accordance with this Privacy Policy.
We are not responsible for the accuracy of information provided by third parties or for the privacy practices of third-party websites or services.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide the Services and fulfill our contractual obligations to you.
This may include:
- Processing payments
- Processing and fulfilling orders
- Arranging shipping and delivery
- Sending order confirmations and updates
- Managing returns, refunds, or replacements
- Providing customer support
- Maintaining customer accounts where applicable
- Enabling product reviews or other Site functionality
Marketing and Advertising
We may use your personal information for marketing and promotional purposes.
This may include sending marketing communications by email, text message, or other permitted channels, and displaying advertising for products or services that may be relevant to you.
We may also use information regarding your interaction with our Site to improve and personalize our advertising.
Where required by law, we will obtain your consent before sending marketing communications.
Security and Fraud Prevention
We may use your information to detect, investigate, prevent, or respond to suspected fraudulent, illegal, malicious, or unauthorized activity.
If you create an account with us, you are responsible for maintaining the security of your login credentials.
Please contact us if you believe your account or personal information has been compromised.
Communicating With You
We use personal information to respond to questions, provide customer support, manage orders, resolve issues, and maintain our relationship with you.
Cookies
Like many websites, our Site uses cookies and similar technologies.
Cookies help us:
- Operate our Site
- Remember your preferences
- Maintain shopping cart functionality
- Understand customer behavior
- Measure Site performance
- Improve our Services
- Analyze marketing performance
- Provide relevant advertising where permitted
For information regarding cookies used by Shopify, you may review Shopify’s cookie policy at:
https://www.shopify.com/legal/cookies
Most browsers automatically accept cookies by default.
You may configure your browser to remove or reject cookies. However, disabling cookies may negatively affect certain functions of the Site, including shopping cart, checkout, login, or personalization features.
Blocking cookies may also not completely prevent information from being collected by third-party services where otherwise permitted by applicable law.
How We Disclose Personal Information
We may disclose personal information to third parties where necessary for legitimate business purposes and subject to applicable law.
This may include:
- Vendors and service providers that perform services on our behalf, including payment processing, ecommerce infrastructure, analytics, cloud hosting, fulfillment, shipping, fraud prevention, and customer support.
- Business and marketing partners, including Shopify and advertising platforms.
- Shipping and fulfillment providers necessary to deliver your order.
- Third parties when you specifically request or authorize us to disclose information.
- Affiliates or entities within our corporate group where applicable.
- Professional advisers, authorities, or other parties where disclosure is necessary to comply with legal obligations.
- Parties involved in a business transaction such as a merger, acquisition, restructuring, financing, or sale of assets.
We may also disclose information where necessary to enforce our Terms of Service or protect the rights, property, security, and interests of GetLuxCare, our customers, or others.
Categories of Personal Information We May Disclose
Depending on how you use our Services, categories of information we may disclose to service providers or business partners may include:
Identifiers
Such as your name, email address, telephone number, shipping address, billing address, IP address, and certain account information.
Commercial Information
Such as order history, shopping activity, products viewed, cart activity, purchases, returns, and customer support communications.
Internet or Network Activity
Such as Usage Data, browser activity, device information, and interactions with our Site.
Recipients may include:
- Payment processors
- Fulfillment and shipping partners
- Ecommerce service providers
- Analytics providers
- Customer support providers
- Marketing and advertising partners
- Cloud and technology providers
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you unless expressly permitted by applicable law.
User-Generated Content
The Services may allow customers to submit product reviews or other user-generated content.
If you choose to submit content to a public area of our Site, that information may become publicly accessible.
Please consider carefully what information you choose to make public.
We cannot control who may access publicly posted information or how third parties may use information you voluntarily disclose publicly.
Third-Party Websites and Links
Our Site may contain links to websites, platforms, or services operated by third parties.
If you follow a link to a third-party website, you should review that third party’s own privacy and security policies.
GetLuxCare is not responsible for the privacy, security, accuracy, reliability, or practices of third-party websites or services.
The inclusion of a third-party link does not necessarily imply endorsement of that third party or its products or services.
Children’s Data
Our Services are not intended for children.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact us at support@getluxcare.com so that we can review and, where appropriate, delete the information.
We do not knowingly sell or share personal information belonging to individuals under the minimum age established by applicable law.
Security and Retention of Your Information
We take reasonable measures designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
We therefore cannot guarantee absolute security.
Please avoid sending confidential or highly sensitive information through unsecured communication channels.
We retain personal information only for as long as reasonably necessary for purposes such as:
- Providing the Services
- Processing and maintaining orders
- Maintaining customer accounts
- Providing customer support
- Resolving disputes
- Preventing fraud
- Meeting legal, accounting, tax, or regulatory obligations
- Enforcing applicable agreements and policies
Retention periods may vary depending on the nature of the information and applicable requirements.
Your Rights and Choices
Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.
These rights may include:
Right to Access or Know
You may have the right to request information regarding the personal information we hold about you and how it is used or disclosed.
Right to Delete
You may have the right to request deletion of certain personal information we maintain about you.
Right to Correct
You may have the right to request correction of inaccurate personal information.
Right to Portability
You may have the right to receive a copy of certain personal information or request that it be transferred to another party.
Right to Restrict Processing
You may have the right to request that certain processing of your personal information be restricted.
Withdrawal of Consent
Where we rely on your consent, you may have the right to withdraw that consent.
Right to Appeal
Where applicable, you may have the right to appeal a decision regarding a privacy request.
Marketing Preferences
You may unsubscribe from promotional emails at any time by using the unsubscribe option contained within the email.
Even if you opt out of promotional communications, we may still send transactional or non-promotional communications relating to your orders, account, customer support requests, or other transactions.
To exercise an applicable privacy right, please contact us at support@getluxcare.com.
We may request information reasonably necessary to verify your identity before processing a request.
Where permitted by applicable law, you may also designate an authorized representative to submit a request on your behalf. We may require appropriate verification before accepting such a request.
We will not discriminate against you for exercising privacy rights provided by applicable law.
Complaints
If you have questions or concerns regarding how we process your personal information, please contact us at support@getluxcare.com.
We will review your concern and respond as appropriate.
Depending on where you live, you may also have the right to lodge a complaint with the relevant privacy or data protection authority in your jurisdiction.
International Users
GetLuxCare serves customers in multiple countries.
As a result, your personal information may be transferred to, stored in, or processed in countries outside the country in which you live, including locations where our service providers operate.
These countries may have privacy laws that differ from those in your jurisdiction.
Where applicable law requires additional safeguards for international transfers of personal information, we may use recognized transfer mechanisms, including contractual protections such as Standard Contractual Clauses or other legally recognized safeguards.
For transfers involving individuals in the European Economic Area or United Kingdom, appropriate safeguards will be used where required unless the receiving jurisdiction has been recognized as providing an adequate level of data protection.
Contact Us
If you have questions regarding this Privacy Policy, our privacy practices, or would like to exercise any privacy rights that may be available to you, please contact us at:
Email: support@getluxcare.com