Terms of service

Terms of Service

Last updated: September 29, 2025

OVERVIEW

This website is operated by GetLuxCare. Throughout the Site, the terms “we”, “us” and “our” refer to GetLuxCare.

GetLuxCare offers this website, including all information, tools, products and Services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions and policies referenced herein or available by hyperlink.

These Terms apply to all users of the Site, including without limitation browsers, customers, merchants, vendors and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the Site, you agree to be bound by these Terms.

If you do not agree to these Terms, you should not access the website or use our Services.

Any new features, products or tools added to the current store will also be subject to these Terms.

We reserve the right to update, modify or replace any part of these Terms by posting updates or changes to our website. Your continued use of the Site following any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides the ecommerce platform that enables us to offer our products and Services to you.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction of residence, or that you are the age of majority and have given permission for any minor dependents under your care to use this Site.

You may not use our products or Services for any illegal or unauthorized purpose.

You may not, while using the Service, violate any laws applicable to you, including intellectual property and copyright laws.

You must not transmit viruses, worms, malicious code or other harmful technologies.

A breach or violation of these Terms may result in termination of your access to the Services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse Service where reasonably permitted by applicable law.

You understand that content you submit to us, other than payment card information, may be transferred across various networks and may undergo technical modifications necessary to conform to connecting networks or devices.

Payment card information is encrypted during transmission through payment networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service or access to the Service without our express written permission.

Headings used in these Terms are included for convenience only and do not limit or otherwise affect these Terms.

SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We aim to provide accurate and current information on our Site.

However, information made available on the Site may occasionally be incomplete, outdated or inaccurate.

Content on the Site is provided for general informational purposes and should not be relied upon as the sole basis for decisions where more complete or current information is reasonably required.

Historical information may appear on the Site for reference purposes.

We reserve the right to modify Site content at any time, subject to applicable legal requirements.

SECTION 4 — MODIFICATIONS TO SERVICES AND PRICES

Prices for our products may change without prior notice.

We reserve the right to modify or discontinue a product, feature or part of the Service at any time, subject to applicable law.

We are not responsible for losses solely arising from a lawful modification, price change, suspension or discontinuation of a Service, except where liability cannot legally be excluded.

SECTION 5 — PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online through our website.

Products may have limited availability and returns or refunds are handled according to our Return & Refund Policy.

We make reasonable efforts to display product colors, packaging and images accurately. However, we cannot guarantee that the display on your device will reproduce colors or visual details exactly.

Product packaging, labeling or minor visual details may occasionally vary due to manufacturing, fulfillment or supplier updates.

We reserve the right, where permitted by law, to limit sales of our products or Services by person, geographic region, jurisdiction or quantity.

Product descriptions, offers and pricing may be updated without prior notice.

We reserve the right to discontinue any product at any time.

Any offer made through the Site is void where prohibited by law.

Individual experiences with skincare or cosmetic products may vary. Product information on the Site is not intended as medical advice and should not replace advice from a qualified healthcare professional where appropriate.

SECTION 6 — BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit or cancel an order where reasonably necessary, including in situations involving suspected fraud, payment problems, pricing errors, unauthorized resale or unusual order activity.

Restrictions may apply to orders associated with:

  • The same customer account
  • The same payment method
  • The same billing address
  • The same shipping address
  • Orders reasonably believed to be placed by resellers or distributors

If we modify or cancel an order, we may attempt to notify you using the email address, telephone number or billing details supplied when the order was placed.

You agree to provide current, complete and accurate purchase and account information.

You are responsible for updating information necessary for us to complete transactions and communicate with you.

For information regarding refunds and returns, please review our Return & Refund Policy.

SECTION 7 — OPTIONAL TOOLS

We may provide access to third-party tools that we do not control.

These tools may be offered on an “as available” basis and may be subject to separate third-party terms and privacy policies.

Your use of optional third-party tools is at your own discretion.

You should review and understand the terms governing any third-party service before using it.

Future features, Services or resources introduced through the Site may also be subject to these Terms.

SECTION 8 — THIRD-PARTY LINKS

Certain content, products or Services available through our Site may include content or services provided by third parties.

Third-party links may direct you to websites that are not operated or controlled by GetLuxCare.

We are not responsible for the content, accuracy, privacy practices, security or availability of third-party websites.

Any transaction you enter into with a third party is subject to that third party’s own terms and policies.

You should review their policies before completing a transaction.

Questions regarding third-party products or services should normally be directed to the applicable third party.

SECTION 9 — USER COMMENTS, REVIEWS AND OTHER SUBMISSIONS

If you submit reviews, feedback, suggestions, photographs, comments or other materials to us, you grant us permission, where lawful, to use, reproduce, publish, translate, edit or display such content for purposes related to our business and Services.

We may moderate, remove or decline content that we reasonably determine to be:

  • Unlawful
  • Abusive
  • Defamatory
  • Obscene
  • Fraudulent
  • Infringing
  • Misleading
  • Harmful
  • In violation of these Terms

You agree that content you submit will not violate the intellectual property, privacy, personality or other legal rights of another person.

You may not intentionally submit false information or impersonate another person.

You are responsible for the accuracy and legality of content you submit.

SECTION 10 — PERSONAL INFORMATION

Your submission and our processing of personal information through the store is governed by our Privacy Policy.

SECTION 11 — ERRORS, INACCURACIES AND OMISSIONS

From time to time, information on the Site may contain typographical errors, inaccuracies or omissions relating to matters such as:

  • Product descriptions
  • Pricing
  • Promotions
  • Offers
  • Shipping charges
  • Delivery estimates
  • Availability

We reserve the right to correct errors, update information or cancel orders affected by materially incorrect information, subject to applicable law.

Where reasonably practicable, affected customers will be notified.

SECTION 12 — PROHIBITED USES

You are prohibited from using the Site or its content:

  • For any unlawful purpose
  • To encourage unlawful activity
  • To violate applicable laws or regulations
  • To infringe intellectual property rights
  • To harass, abuse, threaten or discriminate against others
  • To submit false or misleading information
  • To transmit malware, viruses or malicious code
  • To unlawfully collect personal information
  • To spam, phish, scrape or interfere with the Site
  • To circumvent security features
  • To interfere with the normal operation of the Service

We may restrict or terminate access to the Service where these rules are violated.

SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that the Service will always be uninterrupted, error-free, secure or available at all times.

The Service may occasionally be unavailable because of maintenance, technical issues, third-party infrastructure or circumstances beyond our reasonable control.

Except where expressly stated by us or required by applicable law, the Service and products offered through the Site are provided on an “as available” basis.

To the maximum extent permitted by applicable law, GetLuxCare and its affiliates, officers, employees, contractors, service providers, suppliers and licensors will not be liable for indirect, incidental, punitive, special or consequential losses arising from use of the Site or Services.

Nothing in these Terms excludes or limits any consumer right or liability that cannot legally be excluded or limited.

SECTION 14 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless GetLuxCare and its affiliates, partners, officers, employees, contractors, licensors, service providers and suppliers from claims arising from:

  • Your material breach of these Terms
  • Your unlawful use of the Services
  • Your violation of another party’s legal rights

This provision does not apply where prohibited by applicable consumer law.

SECTION 15 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent legally permitted.

The unenforceable portion will be treated as severed from these Terms without affecting the validity of the remaining provisions.

SECTION 16 — TERMINATION

These Terms remain effective unless terminated by you or by us.

You may stop using the Services at any time.

We may suspend or terminate access to the Services if we reasonably believe that you have materially violated these Terms, engaged in unlawful conduct, committed fraud or misused the Site.

Rights and obligations that arose before termination may survive where appropriate.

SECTION 17 — ENTIRE AGREEMENT

These Terms, together with our posted policies and any other terms expressly incorporated by reference, constitute the agreement governing your use of the Services.

Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

If there is any inconsistency between a previous version of these Terms and the current version published on our Site, the current version will apply from its effective date, subject to applicable law.

SECTION 18 — APPLICABLE LAW

These Terms and any transactions conducted through the Site are subject to the applicable laws and consumer protection requirements relevant to the transaction and the customer’s jurisdiction where such laws apply.

Nothing in these Terms is intended to limit any mandatory consumer rights available to you under applicable law.

Any dispute relating to these Terms or the Services will be handled by a court, tribunal or other dispute-resolution body having lawful jurisdiction over the matter.

SECTION 19 — CHANGES TO THESE TERMS

You may review the most current version of these Terms at any time on this page.

We reserve the right to update, change or replace any part of these Terms by posting an updated version on our website.

Where required by applicable law, we may provide additional notice of material changes.

Your continued use of the Site after changes become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

SECTION 20 — CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Email: support@getluxcare.com