Shipping Policy

Last updated: September 29, 2025

At GetLuxCare, we aim to make international delivery simple and transparent.

INTERNATIONAL SHIPPING

We offer Free Tracked Worldwide Shipping on eligible orders.

Orders are normally processed and prepared for shipment within 1–3 business days after your order is placed.

Once your order has shipped, you will receive tracking information where available.

Please note that international delivery may occasionally be affected by circumstances outside our direct control, including:

• Customs processing
• Local postal delays
• Severe weather
• Public holidays
• Carrier disruptions
• High-volume shipping periods

These factors may cause delivery to take longer than the estimated timeframe.

ESTIMATED SHIPPING TIMES

Estimated delivery times after processing are:

United States & Canada: approximately 7 days

Australia & New Zealand: approximately 10 days

Europe: approximately 7 days

Rest of the World: approximately 7–12 days

These are estimated delivery times and are not guaranteed delivery dates.

Actual transit times may vary depending on destination, local customs procedures and carrier conditions.

TRACKING INFORMATION

Once you receive your shipment notification, please allow approximately 1–3 business days for tracking information to become active or update within the carrier’s system.

It is normal for tracking to show limited information during the early stages of transit.

If your tracking has not updated after this period, please contact us at:

support@getluxcare.com

INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping details before completing checkout.

If you notice an error after placing your order, contact us at support@getluxcare.com as soon as possible.

We will make reasonable efforts to update your address before the order is processed. However, we cannot guarantee that changes can be made once an order has entered fulfillment or has been shipped.

GetLuxCare is not responsible for delivery failures caused by incorrect, incomplete or outdated shipping information supplied by the customer.

If a package is returned to sender because of incorrect address information, additional shipping charges may apply before the order can be resent.

PACKAGES MARKED AS DELIVERED

If tracking information shows that your package has been successfully delivered to the shipping address provided at checkout but you cannot locate it, please first:

• Check around the delivery location
• Check with household members or neighbors
• Contact the local carrier or postal service
• Confirm the delivery details shown in the tracking information

In some cases, carriers may mark a parcel as delivered shortly before the actual delivery takes place.

If the package remains missing, please contact the carrier and request documentation or confirmation regarding the delivery status.

You may then contact us at support@getluxcare.com with:

• Your order number
• Tracking number
• Confirmation from the carrier where available
• Any other relevant information

We will review the circumstances and assist where reasonably possible.

Replacement or refund eligibility will depend on the circumstances of the shipment and the available carrier information.

LOST OR DAMAGED PACKAGES

If your tracking indicates that your parcel may have been lost in transit, or your order arrives damaged, contact us at support@getluxcare.com.

Please include:

• Your order number
• Tracking information
• A description of the issue
• Clear photographs where the parcel or product arrived damaged

Once the issue has been reviewed and verified, we will determine the appropriate resolution, which may include a replacement or refund where applicable.

CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, VAT or other fees imposed by the destination country.

These charges are determined by local authorities and are separate from the amount charged by GetLuxCare at checkout unless otherwise stated.

Where applicable, the customer is responsible for paying customs duties, taxes or import fees required by the destination country.

GetLuxCare does not control customs charges or customs processing times.

REFUSED OR UNCLAIMED PACKAGES

If a customer refuses delivery, fails to collect a package, or does not complete customs requirements necessary for delivery, the parcel may be returned, held or disposed of by the carrier or local authorities.

Any refund eligibility in these circumstances will be assessed after considering:

• Whether the parcel was returned to the sender
• Shipping and handling costs incurred
• Customs or carrier charges
• The condition of any returned merchandise
• Applicable consumer protection requirements

Original shipping costs, return shipping costs, customs fees or other non-recoverable charges may be deducted from any eligible refund where permitted by applicable law.

FULFILLMENT LOCATIONS

To serve customers internationally, orders may be processed and shipped through different fulfillment or logistics centers depending on product availability and destination.

As a result, the shipping origin shown on your parcel may differ depending on the order.

Products within the same order may also occasionally arrive in separate packages.

DELIVERY DELAYS

Although we aim to deliver orders within the estimated timeframes above, delays can occasionally occur.

A delayed shipment does not necessarily mean that the package is lost.

If your order is significantly delayed beyond the estimated timeframe, please contact us and we will assist with reviewing the tracking status.

CONTACT US

For shipping, tracking or delivery questions, please contact:

GetLuxCare Customer Support
Email: support@getluxcare.com